Extension - Call Forwarding

This page is used to configure how a call should be forwarded when a user enters an extension. There are four ways to forward a call. This page allows you to schedule what days and time a particular phone number should be used in the routing.

Forward Simultaneously

When a caller dials the extension, the call is forwarded to the phone numbers listed below simultaneously. The call can be answered at any phone listed below. You can also use the schedule to indicate when you want the call to be forwarded to a particular phone number. The system will ring for the number of rings that is specified in the ring column. If the call is not answered within the number of rings specified, then it will forward the call to voice mail.

Forward Sequentially

When a caller dials the extension, the call is forwarded to the phone numbers listed below sequentially. It will ring the first phone for the number of rings indicated and then it will go to the next phone number. The call can be answered at any phone number listed below. You can also use the schedule to indicate when you want the call to be forwarded to a particular phone number. If you want your office phone to be included on the list only during business hours, then you can select 9am to 5pm on the scheduled hours and Mon-Fri under the "For Day" column. If the call is not answered within the number of rings specified, then it will forward the call to voice mail.

Queue Call

Select this option if you want to hold multiple calls on "Music on hold" when the forwarding number is busy. This feature can handle up to 10 calls. If 10 people call that extension at the same time, it will forward the first call to your phone and keep the other 9 callers on queue. The system will keep on trying your phone and forward the next caller when your phone become available.

Direct Connect

Direct connect simply forwards the caller to your phone number.

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