How to forward a call to number when an extension is pressed?

  1. Go to the page:Extensions
  2. Click the link under the column Call Forwarding
  3. You have four options to route the calls. The help file on that page will guide you.
    1. Direct Connect:  Route call to one phone number or a voip device
    2. Forward Simultaneously:  Forward the call to up to 4 phone numbers or voip device and get them to ring at the same time.  You can pick up the call at any of the phones.
    3. Forward Sequentially:Forward the call to up to 4 phone numbers or voip device and get them to ring in the order that is set up.  You can pick up the call at any of the phones.
    4. Call Queue:  Send the call to a Queue where the call can be kept in a queue and forward to phones as they become available.
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